The Matanuska-Susitna Borough is working diligently to try to ensure that systems are brought back online as quickly as possible, but also securely. At this time we do not have a specific estimate as to when borough operations will be fully restored. All Borough facilities remain open to the public; however, most continue to operate with some limitations until services are restored to full functionality. It is our intent to provide weekly updates on the status of borough services available.
Below is the most current status and summary of impacted services.
Dept/Div | Service | Status | Summary |
Animal Care | Animal Care Code Enforcement | Available | Enforcement is available to the public and our dispatcher's phones have been restored. Enforcement is hindered and limited with no access to previous cases. Please note that all cases and compliants created prior to the 2018 cyber security incident are not available to our staff. If you have a question as to the status of your case or complaint, please contact our dispatch at 761-7501. |
Animal Care | Animal Shelter / Adoption | Available | Animal Care & Regualtion has all services open to the public. Adoptions, licensing, return to owners, vet care, and shelter care are all available but continue to be slower with limited computer availability. Our credit card machines are still not working so we continue to take only cash or checks. |
Capital Projects | Pre-Design & Engineering | Partial Service | Projects continue at a slow pace. Limited data access greatly hindering the review process. Reference files remain unvailable causing significant negative impacts. |
Capital Projects | Project Management | Partial Service | Projects continue at a slow pace. Limited data access greatly hindering the review process. Reference files remain unavailable causing significant negative impacts. |
Clerk | Elections | Available | For questions regarding the Borough's Election, please contact the Borough Clerks Office at 907-861-8683. |
Clerk | Other Services | Partial Service | Granicus not available at this time. Limited access to data is slowing processes down. |
Emergency Services | Emergency Medical Services | Available | |
Emergency Services | Fire Services | Available | |
Finance | Property Tax / Assessments | Partial Service | Limited access to data is slowing processes down. |
Finance | Ambulance Billing | Partial Service | Limited access to data is slowing processes down. |
Posted 8/24/2018 by Erin Leaders, PIO