Talkeetna Sewer & Water
Contact Info
The Talkeetna Sewer & Water System is maintained by Mat-Su Borough operators Mike Drover and Amanda Fleming.
Mail: 1420 S Industrial Way, Palmer, AK 99645
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Talkeetna Office: (907)861-8347
Palmer Office: (907)861-7753
Report Emergency Issues
Please use this link to submit emergency issues pertaining to Talkeetna Sewer and Water. For non-emergencies, please contact the office during normal business hours at (907)861-8347
The Talkeetna Sewer & Water System was built in the late 1980s after significant flooding of the Talkeetna and Susitna Rivers damaged personal wells and septic systems in Talkeetna proper. The system includes water treatment, water distribution, wastewater collection, and wastewater treatment.
Water is supplied by two groundwater wells that are treated to remove arsenic, manganese, and iron. The water is disinfected utilizing chlorine prior to entering the distribution system. The water distribution system is approximately 5 miles, or 26,000 linear feet, of ductile iron pipe and supplies safe, reliable drinking water to approximately 215 commercial and residential taps.
The wastewater gravity collection system is approximately 23,000 linear feet in length and utilizes three lift stations to transport sewage to the wastewater treatment plant. Treatment processes include anaerobic digestion, waste stabilization, disinfection, aeration, and de-chlorination to remove solids and pathogens prior to discharge into the Talkeetna River. Wastewater treatment is only performed during the months of April through October. From November through March, winter conditions prevent treatment so wastewater is stored until treatment can resume.
Services
Rules & Rates
Talkeetna Sewer & Water provides the following services to the Talkeetna area:
- Treatment & distribution of drinking water for domestic, commercial, and fire protection use.
- Collection & treatment of domestic and commercial wastewater.
- Operation & maintenance of these facilities.
Note 1: Connecting to the Talkeetna Sewer & Water system is required for all buildings constructed after March 17, 1992 and for all existing systems that fail in the service area. All connections require a meter.
Note 2: To accommodate seasonal needs, the utility will turn water service on and off at the request of the customer. There is a Turn On/Off fee and a monthly Interrupted Service fee. See the Fee Chart for current rates.
Apply for Service
Service
To obtain service at a property already connected to the system, submit a completed Application for Utility Service for review. DO NOT submit application fees until after you have received confirmation from Talkeetna Sewer & Water that the form is complete. Properties not connected to the system will be required to submit additional permits; minimally a Stub Out Connection Permit or a Mainline Connection Permit.
Please contact Talkeetna Sewer & Water before submitting additional forms and fees as each property will have to be reviewed for specific availability.
Pay My Bill
Bills will be mailed on a monthly basis, typically at the start of every month, to the address listed on the Utility Service Application on file. Failure to receive a bill will not relieve the customer of the responsibility to pay for services received.
Please include your full account number (TA0XXX-XXX) for all payment methods. The account number is located in the lower left corner of your bill.
- Pay Online: MSB Utility Billing *All online payments will be subject to a processing fee: either 3% of transaction for credit/debit cards or $1 per transaction for eCheck/ACH. This will be reflected in the total amount due upon paying.*
- By Mail: Matanuska-Susitna Borough Finance, 350 E Dahlia Avenue, Palmer, AK 99645.
- In Person: 350 E Dahlia Avenue, Palmer, AK 99645.
- Bank Transfer: Only available at the Matanuska Valley Federal Credit Union (MVFCU).
Customers will be billed by the Utility at intervals approximating 30 days. Meter reading will be performed the first of every month and bills will be prepared, utilizing a cycle billing, based on the meter reading. Billings for service of less than thirty days shall be pro-rated on the basis of the number of days that month from the day of connection (turn on).
Fee Chart
Recurring fees
- Residential Water $78.00 per month
- Commercial Water $87.50 per month up to 8,000 gallons, plus $11.00 per every additional 1000 gallons
- Interrupted Service $41.25 per month
- Residential Sewer $60.00 per month
- Commercial Sewer $114.00 per month
Non-recurring fees
- Utility Service Application $385.00 each
- Stub Out Connection Permit $94.00 each
- Mainline Connection Permit $282.00 each
- Water Turn On/Off* $72.00 each
- Service Call Out* $72.00 each
- Unauthorized On/Off $99.49 each
- Returned Check $30.00 each
- Late Payment $12.50 each
- Disconnect Notice $31.50 each
Additional services and fees are listed in the Talkeetna Sewer & Water Service Rules and Regulations. *Service requests outside of normal business hours will be subject to double the listed rate.
Sewer & Water Board
The Talkeetna Sewer & Water Advisory Board consists of five qualified voting members, two of whom may reside in Talkeetna Community Council Area, and three of whom must reside in or own real property in, or own or operate a business in the sewer and water service area and/or have an active sewer and water account. The board is the key communication link between the community and the Mat-Su Borough.
Meetings occur monthly on the first Wednesday of the month. For information on meeting location and time, please visit www.matsugov.us/publicmeetings or www.talkeetnacouncil.org.
Consumer Confidence Report
Consumer Confidence Report
The Safe Drinking Water Act (SDWA) requires that we present an Annual Water Quality Report (Consumer Confidence Report). This report is designed to provide details about where your water comes from, what it contains, and how it compares to standards set by regulatory agencies. This report is a snapshot of last year's water quality. Previous Consumer Confidence Reports are available upon request.