Matanuska-Susitna Borough

MSB Cybersecurity Incident August 24 Update

Mat-Su | Erin Leaders | Friday, August 24, 2018

The Matanuska-Susitna Borough is working diligently to try to ensure that systems are brought back online as quickly as possible, but also securely.  At this time we do not have a specific estimate as to when borough operations will be fully restored.  All Borough facilities remain open to the public; however, most continue to operate with some limitations until services are restored to full functionality.  It is our intent to provide weekly updates on the status of borough services available. 

Below is the most current status and summary of impacted services. 

Dept/Div Service Status Summary
Animal Care Animal Care Code Enforcement Available Enforcement is available to the public and our dispatcher's phones have been restored. Enforcement is hindered and limited with no access to previous cases. Please note that all cases and compliants created prior to the 2018 cyber security incident are not available to our staff. If you have a question as to the status of your case or complaint, please contact our dispatch at 761-7501.
Animal Care Animal Shelter / Adoption Available Animal Care & Regualtion has all services open to the public. Adoptions, licensing, return to owners, vet care, and shelter care are all available but continue to be slower with limited computer availability. Our credit card machines are still not working so we continue to take only cash or checks.
Capital Projects Pre-Design & Engineering Partial Service Projects continue at a slow pace.  Limited data access greatly hindering the review process. Reference files remain unvailable causing significant negative impacts.
Capital Projects Project Management Partial Service Projects continue at a slow pace. Limited data access greatly hindering the review process.  Reference files remain unavailable causing significant negative impacts.
Clerk Elections Available  For questions regarding the Borough's Election, please contact the Borough Clerks Office at 907-861-8683.
Clerk Other Services  Partial Service Granicus not available at this time.  Limited access to data is slowing processes down.
Emergency Services Emergency Medical Services Available  
Emergency Services Fire Services Available  
Finance Property Tax / Assessments Partial Service Limited access to data is slowing processes down.
Finance Ambulance Billing Partial Service Limited access to data is slowing processes down.
Finance Collections / Licenses / Fees Partial Service Tax Data is available from June 6, 2018.  Limited access to data is slowing processes down.
Health and Safety Health and Safety Available  
Human Resources Human Resources Partial Service Hiring is continuing. Limited access to data is slowing processes down.
Land Management Land and Resource Sales Partial Service Online purchase of Gravel and Firewood permits are unavailable, but over-the-counter permits are available. No Land Sales are running this time of year.
Law Legal Services Partial Service Limited access to data is slowing processes down.
Planning Development Services / Permits Partial Service Opening, processing, and issuing some permits.  Limited access to data is slowing the process down. Unable to do research requiring additional information from customers. Intermittent access to internal and external email. Please follow up with a phone call to confirm reciept.  Able to send and receive some attachments via email. Fax services are currently unavailable. 
Planning Platting Partial Service Accepting Cases and pre-applications. Limited access to data is slowing the process down. Unable to do research. Intermittent access to internal and external mail. Please follow up with a phone call to confirm receipt.  Fax services are currently unavailable.
Planning Planning Partial Service Limited access to computer and data is slowing the process down. Unable to do research.  Intermittent access to internal and external email.  Please follow up with a phone call to confirm receipt. Able to send and receive some attachments via email.  Fax services are currently unavailable. 
Port Port MacKenzie Available  
Public Affairs Public Relations Available  
Public Works O&M / Road Maintenance Partial Service Limited access to data is slowing processes down.
Public Works Talkeetna Water Sewer Billing Partial Service Limited access to data is slowing processes down.
Public Works Central Landfill Available Credit card system available at scalehouse. Central landfill scale and operations are good, but limited access to data is slowing processes down.
Public Works Environmental Operations/Reuse Program Available  Hazardous Waste center operating, but can only accept cash or check at this time. Limited access to data is slowing processes down. Hazmat Days/Reuse Program is stil available every Wednesday & Saturday from 10AM-3PM.
Public Works Recycling / Abandoned Vehicles Available  Recycling program is operational and available at Valley Community for Recycling Solutions (VCRS), and the following transfer stations: Big Lake, Sutton, Talkeetna, and Willow (hours and accepted materials vary by location). Abandoned Vehicle program operational, but limited access to data is slowing processes down.
Public Works Transfer Sites Available  Transfer sites operating but limited access to data is slowing processes down.
Purchasing Purchasing Available Purchasing Services to public available, but limited access to data is slowing processes down.
Records Managment Public Records Requests Partial Service Limited access to data is slowing processes down.
Recreation Services Mat-Su Library Network Partial Service Books, Checkout, and library services are available. Patron Internet access is available, but patron Wi-Fi is not.
Recreation Services Park Services Available  
Recreation Services Palmer Pool / Swim Lessons Available  

Posted 8/24/2018 by Erin Leaders, PIO

—End—