The Mat-Su Borough has been the victim of a multi-pronged, multi-vector cybersecurity incident resulting from a series of viruses, malware, and ransomware used by third-party hackers to disable our systems. Because of the nature of the attack, the Mat-Su Borough has had to entirely rebuild its systems. We have had teams of borough employees and outside IT specialists working overtime to bring systems back online in the most secure way possible and to restore borough operations. This is a time consuming process, but the Mat-Su Borough has worked as quickly as possible to restore services and investigate this incident.
Dept/Div | Service | Status | Summary |
Animal Care | Animal Care Code Enforcement | Available | Enforcement is also available to the public and our dispatcher's phones have been restored. Enforcement is hindered and limited with no access to previous cases. Please note that all cases and complaints created prior to the 2018 cyber security incident are not available to our staff. If you have a question as to the status of your case or complaint, please contact our dispatch at 761-7501. |
Animal Care | Animal Shelter / Adoption | Available | Animal Care & Regulation has all services open to the public. Adoptions, licensing, return to owners, vet care, and shelter care are all available but continue to be slower with limited computer availability. Our credit card machines are still not working so we continue to take only cash or checks. |
Capital Projects | Pre-Design & Engineering | Partial Service | Limited access to computer and data is slowing processes down. |
Capital Projects | Project Management | Partial Service | Current Projects are Running, limited access to computer and data is slowing processes down. |
Clerk | Elections | Available | |
Emergency Services | Emergency Medical Services | Available | |
Emergency Services | Fire Services | Available | |
Finance | Property Tax / Assessments | Partial Service | Limited access to computer and data is slowing processes down. |
Finance | Ambulance Billing | Partial Service | Limited computer and data access is slowing processes down. |
Finance | Collections / Licenses / Fees | Partial Service | Tax Data available is from June 6, 2018. |
All Borough facilities remain open to the public with the exception of general limitations as described above.
Posted 8/17/2018 by Erin Leaders, Incident Management Public Information Officer erinleadersmsb@gmail.com.