Matanuska-Susitna Borough

MSB Cybersecurity Incident August 17 Update

Mat-Su | Erin Leaders PIO | Friday, August 17, 2018

The Mat-Su Borough has been the victim of a multi-pronged, multi-vector cybersecurity incident resulting from a series of viruses, malware, and ransomware used by third-party hackers to disable our systems. Because of the nature of the attack, the Mat-Su Borough has had to entirely rebuild its systems. We have had teams of borough employees and outside IT specialists working overtime to bring systems back online in the most secure way possible and to restore borough operations. This is a time consuming process, but the Mat-Su Borough has worked as quickly as possible to restore services and investigate this incident.

Dept/Div Service Status Summary
Animal Care Animal Care Code Enforcement Available Enforcement is also available to the public and our dispatcher's phones have been restored. Enforcement is hindered and limited with no access to previous cases. Please note that all cases and complaints created prior to the 2018 cyber security incident are not available to our staff. If you have a question as to the status of your case or complaint, please contact our dispatch at 761-7501.
Animal Care Animal Shelter / Adoption Available Animal Care & Regulation has all services open to the public. Adoptions, licensing, return to owners, vet care, and shelter care are all available but continue to be slower with limited computer availability. Our credit card machines are still not working so we continue to take only cash or checks.
Capital Projects Pre-Design & Engineering Partial Service Limited access to computer and data is slowing processes down.
Capital Projects Project Management Partial Service Current Projects are Running, limited access to computer and data is slowing processes down.
Clerk Elections Available  
Emergency Services Emergency Medical Services Available  
Emergency Services Fire Services Available  
Finance Property Tax / Assessments Partial Service Limited access to computer and data is slowing processes down.
Finance Ambulance Billing Partial Service Limited computer and data access is slowing processes down.
Finance Collections / Licenses / Fees Partial Service Tax Data available is from June 6, 2018.
Health and Safety Health and Safety Available  
Human Resources Human Resources Partial Service Hiring is continuing. Limited access to computer and data is slowing processes down.
Land Management Land and Resource Sales Partial Service Online purchase of Gravel and Firewood permits are unavailable, but over-the-counter permits are available. No Land Sales are running this time of year.
Law Legal Services Partial Service Limited access to computer and data is slowing processes down.
Planning Development Services / Permits Partial Service Limited access to computer and data is slowing processes down.
Planning Platting Partial Service Limited access to computer and data is slowing processes down.
Planning Planning Partial Service Limited access to computer and data is slowing processes down.
Port Port MacKenzie Available  
Public Affairs Public Relations Available  
Public Works O&M / Road Maintenance Partial Service Limited access to computer and data is slowing processes down.
Public Works Talkeetna Water Sewer Billing Partial Service Limited access to computer and data is slowing processes down.
Public Works Central Landfill Available July Billings have gone out for Business Charge Accounts.
Public Works Haz-Waste Cleanup Available  
Public Works Recycling / Abandoned Vehicles Available  
Public Works Transfer Sites Available  
Purchasing Purchasing Available Purchasing Services to public available, but limited access to computer and data is slowing processes down.
Records Management Public Records Requests Partial Service Limited access to computer and data is slowing processes down.
Recreation Services Mat-Su Library Network Partial Service Books, Checkout, and library services are Available. Guest Internet access is available, but guest wi-fi is not.
Recreation Services Park Services Available  
Recreation Services Palmer Pool / Swim Lessons Available  

All Borough facilities remain open to the public with the exception of general limitations as described above.

Posted 8/17/2018 by Erin Leaders, Incident Management Public Information Officer This email address is being protected from spambots. You need JavaScript enabled to view it..

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